Voice recognition technology that is now widely used by businesses such as Australia Post and the AFL is known as 'next generation' voice recognition. Next generation voice recognition can handle both simple geographic routing (as used by Australia Post to route calls to over 4,000 stores) and also highly sophisticated 'natural language' based recognition which can decipher complex phrases. An example of highly sophisticated recognition is the AFL's football tipping solution which allows callers to request complex information such as the win / loss ratio of two teams, the prior winning margin and the current odds.

Second generation speech is a proven technology that many large Australian companies have embraced. Next generation speech actually 'learns' from each call the system receives. Consequently, accuracy is generally upwards of 95% and is continually improving. Moreover, modern voice recognition does not require any capital expenditure or additional infrastructure. Systems are now fully hosted, meaning that they can be deployed rapidly, are infinitely scalable and far more cost effective.