

Postcode Prompter is a feature that allows your customers to have their calls connected to their preferred location. By following the prompts your customers enter the postcode of the area they are trying to reach so that their calls can be routed to the most appropriate destination as defined by you.

Postcode Prompter is ideal for any business, franchise, dealership or company who operates in multiple locations.



1. Improve customer experience:
Postcode prompter allows your customers to choose
where their calls are directed to. This is particularly
beneficial for businesses whose customers may be
using a mobile phone or might not be in the local
area at the time the order is placed or appointment
booked.
2. Save on time and costs:
Eliminate the time and money wasted transferring
your customers from store to store or location to
location.
3. Consistent call handling:
All calls are handled the same way, so there is no
need to have a different set up for mobile calls and
fixed line calls.
4. Flexibility:
Combine Postcode Prompter with other routing
products to get greater efficiency and flexibility in
handling your calls.
5. Reinforce your branding:
Welcome your callers with your business name and
marketing messages before connecting their calls to
the appropriate dealer or store location.
6. Based on postcodes not telephone network:
As number ranges are becoming less defined by
single exchange areas and more calls are moving
onto the mobile network, Postcode Prompter is a
more efficient way to distribute calls, as it uses a
predefined postcode database rather than the
telephone network to determine the caller's location
requirement.
7. Will grow with your business:
You have the flexibility to decide where the postcode
options terminate. So if you are looking to expand
your business into a new state or territory, you can
grow based on demand.
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